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Social Distancing Charter

As a responsible company, the health and safety of our customers and staff has the highest priority as we face the challenges of Coronavirus. To minimise the risk of infection we are following all guidelines issued by Public Health England for Social Distancing and reviewing daily.

All our showrooms have relevant Social Distancing POS installed, along with processes put in place to enable our businesses to remain open safely and securely.

To minimise risk to our staff, we are running with reduced workforce and ask for your understanding in following the current social distancing rules that are in place. 

Please find our Covid secure documentation here

Personal Protection

 

  • Our staff are supplied with; disposable gloves, seat and steering wheel covers to help minimise contact with your vehicle.
  • Hand sanitizing liquid and wipes are available for staff and customers use
  • We currently are not asking for signature verification on any document
  • To minimise contact with your vehicle, we are not providing service wash or valeting
  • If you are not feeling well, we would ask that you re-schedule your appointment

Vehicle Drop Off/Contactless

 

  • By prior appointment your vehicle will be booked in with an allocate time
  • It is important that you maintain your timeslot.
  • Please park in the designated area
  • At the point of handing over your vehicle drop your key in to a zip-bag or tray provided
  • Once work on your vehicle is completed, we will contact you in readiness for collection this will be at a pre-appointed time. It is important that you maintain your timeslot

After Sales Facilities

 

  • Where appropriate we will display Two-meter safe distancing markings
  • Our washroom facilities are equipped with bacterial hand soap
  • All work surfaces are cleaned regular throughout the day
  • The communal coffee areas are currently not available

At point of collection

 

  • All payment transactions will be electronic
  • Your key will be in a zip-bag or tray
  • The protective covers will have been removed as the last staff member exists the vehicle to ensure sanitisation has been maintained

                                 Watch the video below to see our Contactless Service Visit Process

                                    Watch the video below to see our Contactless Sales Handover Process

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