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Motor Industry Code of Practice

As you’d expect from Heritage Automotive, we are more than happy to comply with and subscribe to the Motor Codes Industry Codes of Practice designed to make the Motor Industry fair for all customers.

As you’ll see below, the Codes cover important rules about selling new cars, as well as guidelines for services and repairs.

New Cars

New Cars

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding:

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling
Service and Repair

Service and Repair

The Motor Industry Code of Practice for Service and Repair requires us to provide:

  • Honest and fair Service
  • Open and transparent prices
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

How to contact The Motor Ombudsman

If you are unhappy with our service we abide by both the Motor Industry Service and Repair Code of Practice and the Motor Industry New Car Code of Practice, which can be found on The Motor Ombudsman website -

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information you can visit The Motor Ombudsman website - or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.

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